Review management for home service businesses and local shops: a request after each job, a reply to each review.
You do great work, but your profile shows 40 reviews at 4.3 stars. The business down the road shows 400 at 4.8. Customers who have never met either of you choose based on that one line in the search results.
Many satisfied customers mean to leave a review and simply forget. Unhappy ones rarely forget. Without a system that asks every customer at the right moment, your rating ends up shaped by the few with a complaint, not the many who were thrilled.
Homeowners compare ratings and review counts before calling.
Recent reviews reassure customers that you are still great.
They ask every customer for a review right after the job, by text or email, reply to every review within days, and share their best feedback on their site and social pages.
Your tech closes out a furnace repair. Minutes later the homeowner gets a friendly text with a one tap review link, plus a gentle reminder if they forget.
Requests by text, email, and voice go out after every completed job, so new reviews keep arriving week after week.
After a five star review, happy customers are invited to record a short video you can share on your site and social.
Reputation is more than a star rating. Volume, freshness, the way you respond, and where people can read your reviews all matter, and we manage every piece.
Your job software triggers a personal request by text, email, or voice within minutes of a job being marked complete.
Every review gets a reply drafted by AI in your voice. You approve the negative or sensitive ones before they post.
Top reviews and video testimonials are featured on your website, social pages, and profiles across the web.
A free review audit comparing you with local competitors.
Share your business name and the software you use for jobs. You get a free review audit and a quote within 24 hours on business days.
A complete system for earning reviews, answering them well, and putting your best feedback in front of future customers.
Review requests go out after each job to customers who agreed to hear from you, with one follow up and an easy opt out.
We connect with the job or shop software you already use, so each request goes out on its own, without anyone remembering.
Every new review gets a reply drafted in your voice, with sensitive or negative ones sent to you for approval first.
After a five star review, customers get an easy invite to record a short video testimonial right from their phone.
We direct customers to Google, Trustpilot, BBB, and other sites that allow requests, following each platform's rules.
Featured reviews and videos appear on your website and social, clearly labeled as featured and linked to your full Google profile.
You get instant alerts for new reviews, especially low ratings, so problems are handled fast and never left sitting.
Review count, average rating, response rate, and platform breakdown each month, compared with your top local competitors.
Review requests usually start going out in the first week. We connect your job software, write your request messages, and set up replies, then refine timing and wording as reviews come in.
We study your ratings, review counts, and response history across Google and other sites, and compare them with the leading local competitors.
Your job software is connected, and we write short, personal request messages for text, email, and voice in your company's voice.
Requests go out after every finished job, AI drafted replies post according to your approval rules, and alerts flag any low ratings.
Your best reviews and videos get featured on your site and social, and a monthly report shows how your reputation is trending.
Sample setups that show how the system works, written as examples for three trades.
Example ยท Auto Repair Shop
Sample Rollout
Example: when a repair order closes, the customer gets a short thank you text with a one tap review link, plus one reminder two days later if they have not left a review yet.
Example ยท House Cleaning
Sample Reply System
Example: every new review gets a warm reply drafted in the owner's voice. Anything under four stars is held for the owner's approval and a personal follow up call first.
Example ยท HVAC Service
Sample Video Program
Example: after a five star review, the customer is invited to record a 20 second video on their phone, which then appears on the website and the company's social pages.
Honest answers about getting reviews, review gating, removing bad reviews, Yelp rules, and local ranking.
Ask every customer, right after the job, with a simple one tap link. Many happy customers are willing but forget unless reminded. We automate requests by text, email, and voice from your job software, with a friendly follow up, so asking becomes part of every job instead of an afterthought. Past customers can also be reached with email campaigns. Working in the trades? See our pages on marketing for plumbers, HVAC marketing, and marketing for electricians.
No, and it is risky. Screening customers so only happy ones get sent to review sites, often called review gating, goes against Google's review policies and can put you at odds with FTC rules on fair review practices. We ask every customer the same way and focus on replying well to all feedback.
Yes. Replying to positive reviews shows appreciation and gives future customers a glimpse of your personality. Replying calmly to negative ones shows you take problems seriously. We draft every reply with AI in your voice, and anything sensitive waits for your approval before it posts. To go further, see Google Business Profile management, email marketing, and Yelp management. The full lineup is on our services page.
We cannot remove honest reviews, and nobody legitimately can. We can flag reviews that break platform rules, such as spam, fake reviews, or reviews about the wrong business, and request removal. For real complaints, a thoughtful public reply and a stream of new positive reviews do far more for you.
No. Yelp's rules forbid asking customers for reviews, so we never send Yelp requests. We focus requests on Google, Trustpilot, BBB, and other sites where requests are allowed, while our Yelp management service handles your Yelp profile and replies the right way.
Google names three local ranking factors: relevance, distance, and prominence. Reviews feed prominence. Fresh reviews that name the work you did and the neighborhood you did it in support your map rankings. Reputation work pairs naturally with Google Business Profile management and local SEO.
Cost comes down to your number of locations, the review platforms you want covered, and extras like video testimonials and website review widgets. One shop in one town needs far less setup than a regional brand. Get your free quote, which comes with a review audit at no cost. Not sure where to start? Browse our service packages first. Have a question before you start? Contact us.
